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Zebra Announces ET60 / ET65 with Windows

Zebra’s ET6x Tablet has already been a big hit in its Android configuration, but now Zebra has built on that success with the introduction of a Windows version! There are 2 models – the ET60W is a wi-fi enabled device, and the ET65W offers cellular connectivity. It’s a reliable rugged tablet choice.

Key Features of the Windows ET60/ET65

  • Built on the Intel’s next generation Core Ultra platform with Intel Adaptive Boost — AI applications can run up to 70% faster than prior Intel generation processors and require less battery power to run AI apps.
  • AI-enabled touchscreen and advanced sensing technology deliver pinpoint accuracy and instant response times whether workers are using bare fingers, heavy gloves, active or passive stylus.
  • AI-powered audio boosts noise identification and suppression to a new level, ideal for the loudest working environments.
  • Enhanced versatility – Use the ET6x as a standalone tablet, 2-in-1 laptop alternative with friction hinge keyboard, or vehicle mounted computer with patent-pending vehicle dock.
  • Fastest Wi-Fi connectivity with Wi-Fi 7 that offers 5x the speed and 2x the bandwidth of Wi-Fi 6.

Zebra ET60W and ET65W Include Dedicated AI Engine

These ET60W/ET65W rugged Windows tablets include cutting-edge AI features which will improve workflows, productivity, and worder job satisfaction and more. The ET6x rugged tablets are built for business, and include a dedicated AI engine that runs the new generation of processing intensive AI apps as well as AI technology that expands the functionality of key features, including the touchscreen and audio. Help your customer’s transform workflows, optimize resources and elevate their frontline with Zebra’s AI-driven tablets – the ET60W and ET65W.

Applications for the Zebra ET6x Windows Tablet

We have already seen the Android version of the ET6x becoming a popular choice in warehouse applications. This will continue with the new Windows version for companies which need a full version of Windows in order to run key applications. The ET6x family can be fork truck or vehicle mounted with Zebra’s specially designed mount and is also able to be utilized in refrigerated and freezer environments.

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The rugged ET60w/ET65w is also a great choice for manufacturing applications. It’s tough — able to withstand 5 foot drops to concrete, and exceeds MIL-STD-810H. Integrated data capture and security features make this a great choice for your on-the-go workers and managers.

Outside of the building, you can utilize CBRS and Private 5G connectivity, which is a great option for operations where Wi-Fi can not cover the entire footprint.

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Ready to Discuss Zebra’s Windows Tablet Options?

If you’d like to discuss rugged Windows tablets, please contact the tablet experts at CSSI. We will work with you to understand your requirements and will pair you with the right tablet for your job.

Short on time or capital? No worries, you can still make an impact in the warehouse

As we write this piece, we find it hard to believe that September is already upon us. That means that time is fleeting… workdays will seem shorter and the calendar will quickly move to the holidays and end-of-year. For those of us in IT and operations, that means there is limited time to get things done prior to New Year’s Eve. Just as limiting, there may also be little unallocated capital left in the budget for new projects.

Thus, we’ve created a list of several high-impact projects which it are possible to get done in the final quarter of the year, without having to allocate significant time or investment capital. Some of these will provide immediate benefits, and some will set the stage for significant impact in the New Year. All will make you a warehouse hero!

Don’t have the time to tackle these yourself? Don’t worry, CSSI can carry the load to get these done so that you are free to execute on your company game plan.

Let’s take a look at some projects you can get started very quickly...

improve wi-fi coverage

1. Improve Spotty Wi-Fi Coverage

Weak or inconsistent wireless coverage can be a leaky bucket for your productivity. The team gets used to it, and may have even stopped complaining, but the drip-drip of time loss is present every day. It’s possible that your problems can be solved with minor adjustments and fine-tuning. We often find that a quick Wi-Fi survey can reveal improvement opportunities which may not even require new or additional equipment.

Our team at CSSI deals with Wi-Fi challenges every day, and we’d be happy to help you trouble-shoot your issues. Contact us for Wi-Fi help.

See our prior post on the 6 most common warehouse Wi-Fi problems.

Conduct an RFID Pilot Project

2. Conduct at RFID pilot project

No supply chain technology has been hotter than RFID. Major retailers are beginning to require RFID tags, and companies are discovering the massive time-savings which can be unlocked with RFID.

Here’s the challenge – RFID can be time-consuming and expensive to implement. However, regardless of your ultimate RFID destination, we recommend starting with a low-cost pilot project. Conducting a pilot gives you a basis to understand tag readability in your environment, helps you define specific workflows which will benefit the most from RFID, and allows you to understand challenges which must be overcome for broader rollouts. With just a few antennas and some basic software,

CSSI can help you pick a simple workflow where you can implement RFID. By starting now, you not only get some short-term benefits, but you also set the stage for more significant rollouts in the future. Contact us to discuss RFID.

See our prior post on how to begin your RFID journey with an RFID pilot project.

Telnet Screen Modernization

3. Use Telnet / Terminal Emulation? Modernize a Few Key Screens

Significant numbers of companies utilize telnet/TE on their mobile computers and vehicle computers. In many of these companies, the screens provided to operators have been unchanged for years. However, new telnet screen modernization technologies available from CSSI can transform your users’ screens… and this does not require making ANY changes to your back-end systems.

Imagine screens which are easier to interact with, easier to train new employees, and save time by reducing unnecessary taps and clicks. Modernization can be conducted as a pilot on a small number of screens for a very modest investment, allowing you to test the benefits before considering larger projects. Contact CSSI to discuss TE screen modernization.

See our prior post about telnet modernization and its value to your business.

Paper to electronic form conversion

4. Convert a Key Paper Form to Electronic

Every business seems to run on paper forms and clipboards. But paper is by nature slow, error-prone, and requires time-wasting data-entry. It’s quick and economical to convert to electronic forms which a) ensure the correct information is being entered, and b) provides immediate information access to those who need it.

Pick one of your business’s commonly used forms and discuss with CSSI your options for serving it on a tablet, handheld, or PC. Contact us to discuss electronic forms.

See our prior post on the advantages of electronic forms over traditional ‘clip-board’ paper forms.

Standardize Mobile Device Configurations with MDM

5. Standardize Your Mobile Device Configurations

As mobile device fleets grow, it becomes ever more important to standardize configurations. This is critical both for security and to preserve the IT teams’ ability to manage and provide technical support for the deployed devices. Mobile device management (MDM) is a software tool which makes it easy to manage far-flung device deployments, as long as you have created your device profile.

CSSI can support your adoption and improvement of MDM, both on an ad-hoc basis and as part of our device lifecycle management program. This is a project which you can get done without a great amount of time and effort when you work with CSSI. Contact CSSI to discuss MDM.

See our prior post on Mobile Device Management and the benefits of standard device configurations.

Wearable scanners pilot

6. Conduct a Pilot Project with Wearable Scanners

If you’re not already using wearable scanners, you’ve probably heard the buzz. Time studies show that wearables can dramatically enhance picking productivity. The best way to get started with wearables is to conduct a pilot. CSSI can help you select a wearable for your team to use in order to evaluate its effectiveness.

If you already use handheld scanners or mobile computers, the adoption of wearables is an easy next step, once you prove that the investment pays off with higher productivity. Contact CSSI to discuss wearable scanners.

See our prior post on the benefits of wearable scanners for your warehouse operations.

prepare for android 11 and 13

Bonus: Prepare for the future by testing your device configurations in Android 11 or 13

Here’s a bonus suggestion for you – if your company is running mobile devices with Android 10 or earlier, we recommend that you start now identifying any issues you will have deploying units with Android 11 and higher. Why? Because newer versions of Android have added security features which have been shown to cause havoc and break many applications which ran on 10 or earlier. CSSI has been regularly helping companies navigate this challenge.

The best way to start is by speaking with us about your current device profiles so that we can help to proactively identify upgrade challenges. You will need to have these issues resolved prior to being able to buy newer Android devices. Contact us to speak about testing Android 11 and higher in your environment.

See our prior post on challenges you may experience when you begin to implement mobile devices running Android 11, 13, and beyond.

Contact CSSI for Warehouse Success by Year-End

If you’d like to pick an improvement opportunity to tackle between now and the end of year, we’d be glad to help. Just contact CSSI to consult with us on your needs, and we will propose options for you.

Android versus Windows Tablets – The Case for Each

If you are preparing to purchase rugged tablet PCs for your business, one of your first decisions is likely to consider which OS you need. In the world of rugged business enterprise tablets, that means selecting between the Android and Windows operating system.

Both Android and Windows are acceptable choices, but each has its own advantages and disadvantages. The context of your business needs matters, because your choice can impact productivity, security, and overall business operations. To make an informed decision, it’s essential to first understand what an “enterprise-grade” tablet entails, and then look at key factors to consider when choosing between Android and Windows.

Zebra Android Tablet and Windows Tablet PCs

What is an Enterprise-Grade Tablet?

An enterprise-grade tablet is designed specifically for use in business environments. These devices go beyond consumer-level tablets by offering enhanced security features, better build quality, robust support for business applications, and the ability to integrate seamlessly with corporate IT infrastructure. Enterprise tablets are built to withstand the demands of daily business use, including bumps and scrapes, hours of continuous operation, and your need for reliable, long-term performance.

Advantages and Disadvantages of Android Tablets

Android has become the dominant player in the enterprise handheld world and is a common choice in the tablet world as well. There are good reasons for that:

Advantages:

  1. Cost-Effective: A rugged Android tablet generally comes at a lower price point than the Windows counterpart, making it a attractive option for companies looking to equip large teams without breaking the bank.
  2. Customization: Android is known for its flexibility and customization options. IT departments can tailor the user interface and functionality to meet specific business needs. This includes custom apps, configurations, and management tools.
  3. Wide Range of Form Factors & Options: The Android ecosystem offers a variety of devices from different manufacturers, allowing businesses to choose a tablet that best fits their requirements in terms of size, battery life, and durability.
  4. Google Services Integration: For companies heavily invested in Google Workspace and other Google services, Android tablets provide seamless integration, enhancing productivity and collaboration.

Disadvantages:

  1. Fragmentation: The wide Android device variety can lead to fragmentation issues, where different devices run different versions of the OS. This can complicate app compatibility and security management. This problem can be avoided with mobile device management (MDM) and tight organizational control of device configurations.
  2. Security Concerns: While the Android OS has made significant strides in security, it is sometimes still perceived as more vulnerable to malware and other security threats compared to Windows, especially in an enterprise setting. Avoid security risks with lockdown screens and blocking users from unwanted applications.
  3. Limited Enterprise Software Support: While the Android OS supports many business apps, it may lack compatibility with certain enterprise-grade software solutions that are more readily available on Windows.
DT Research Android and Windows Tablet PCs

Advantages and Disadvantages of Windows Tablets

The odds are your company desktops and laptops run on the Microsoft Windows OS. Thus, it might be necessary to use Windows tablets in order to run your Windows applications. Some of the Windows tablet advantages are:

Advantages:

  1. Full Desktop Experience: A Windows device offers a familiar desktop experience with access to the full suite of Microsoft Office applications and other Windows-based software. This is ideal for businesses that rely heavily on these tools.
  2. Enhanced Security: Windows tablets typically come with robust security features, including BitLocker, Windows Defender, and support for enterprise-grade security policies. These features make them a strong choice for industries with stringent security requirements.
  3. Integration with Existing Infrastructure: Windows tablets can easily integrate with existing corporate networks, servers, and IT management tools. This seamless integration is beneficial for businesses that already use Windows PCs and servers.
  4. Versatility: Many Windows tablets are 2-in-1 devices, allowing them to function as both a tablet and a laptop. This versatility can increase productivity by providing the flexibility to switch between different modes of work.

Disadvantages:

  1. Higher Cost: Windows tablets tend to be more expensive, which could be a significant consideration for businesses with tight budgets, especially when purchasing in bulk.
  2. Less App Diversity: While Windows tablets support a wide range of enterprise applications, the Microsoft Store offers fewer apps than the Google Play Store. This could limit options for certain specialized applications.
  3. Heavier and Less Portable: Windows tablets are often bulkier and heavier than their Android counterparts, especially when considering 2-in-1 models. This might be a drawback for field workers or those who need a highly portable device.
  4. Less Flexibility to Control with MDM: Windows won’t offer the same level of control via your mobile device management software.

Key Considerations for Making the Decision

So how to decide whether Windows or Android is right for your rugged tablets?

  1. Business Needs and Use Cases: Consider how the tablets will be used within your organization. For example, if your workforce primarily needs access to email, cloud-based apps, and collaboration tools, Android tablets might suffice. However, if your team relies on specific Windows applications or requires a device that can double as a laptop, Microsoft Windows tablets might be the better choice.
  2. Security Requirements: Evaluate your organization’s security needs. If your industry is highly regulated, or if data security is a top priority, Windows tablets might offer the enhanced security features you need.
  3. Integration with Your Systems and Software: Think about how the tablets will fit into your current IT ecosystem. Do you have Windows-only applications which must run on the tablet? Or will you utilize web applications which provide you with the option of using Android?
  4. Budget: Factor in the total cost of ownership, including the initial purchase price, software licenses, and potential support costs. An Android rugged tablet is generally cheaper (yet can be extremely rugged), which can be a deciding factor for many business use-cases.
  5. User Experience: Consider the learning curve for your employees. If your team is already familiar with Windows PCs, transitioning to Windows OS tablets might be smoother. On the other hand, if your team is accustomed to Android apps and smartphones, they might prefer the Android experience on tablets.

Ready To Test Enterprise Tablet PCs?

You can start with a conversation with one of our tablet experts at CSSI. Our team can review your needs and make recommendations on tablet models. Once you test and select the best tablet, you’ll value having devices which fully align with your business needs. To discuss both Android tablets and Windows tablets, please contact CSSI.

Have You Hit a Wall When Deploying New Mobile Devices With Android 11 or 13?

Now that new mobile devices ship with Android 11 or Android 13 installed, we regularly hear from companies which haven’t recently deployed new devices…

  • Help!
  • My installation barcodes don’t work!
  • My MDM deployment package doesn’t work!
  • My software doesn’t work!
  • I upgraded my old handhelds, and now my data is gone!

Android is continually evolving, and there are changes, including tighter security, in 11 & 13 which can cause major issues if you are unaware of best practices for upgrading. We are writing this piece to make you aware of these issues and help you prepare.

Android 11 and Android 13 upgrade challenges from Android 10.

Why Upgrade to Android 11 or 13?

First: why upgrade at all?

Android moves on a faster and more frequent upgrade schedule than you may have been accustomed to with Windows Mobile or CE. There is an annual major update (new version number) as well as frequent smaller updates and patches throughout the year. Generally, we recommend that you seek to upgrade at least annually and stay close to the current version.

  • Security & features: New versions of Android offer continually improving device security, and patch bugs which may otherwise be exploited. New features and capabilities are added regularly.
  • Application and device support: At a certain point, devices and applications will cease to support older versions of Android, meaning that you will eventually be forced to upgrade when you purchase new devices which can’t be downgraded far enough.
  • More future upgrade pain the longer you wait: The further you fall behind, the more upgrade hops you will have to make to get current. If you are currently using Android 10, there are already at least 3 hops required to get to Android 13.

Scoped Storage: Mandatory in Android 11 / Android 13

As of Android 11, scoped storage is mandatory

In recent Android versions, a new security measure has been implemented called ‘scoped storage‘. This was recommended in Android 10 but is now mandatory in 11 and beyond. Scoped storage secures device and user data by restricting an application’s ability to store and access files on the device.

This can be a significant problem for older applications written prior to this requirement, as these applications will break when unable to access necessary data.

If you haven’t updated your software recently, or are running software you developed in-house, you need to check compatibility before adopting Android 11 and higher.

CSSI can help you work through scoped storage issues, as we have developed workarounds for several customers, and can also help with software customization.

New StageNow Configuration Barcodes Required for both Android 11 and 13

New configuration barcodes are needed for Android 11 and 13

Often, the first signs of a problem occur when attempting to configure a new Zebra device with StageNow barcodes created for Android 10, which will not work for 11 or 13. You will need to create new deployment barcodes. CSSI can assist with this task and can save you time figuring out the necessary changes.

Note that there are also changes in file formats:

  • Android 10: XML
  • Android 11: XML or JSON
  • Android 13: JSON format only

Thus, you will need to save your data in a JSON format for Zebra StageNow barcodes used for Android 13 onwards.

Challenges Specific to Android 13

Android 13 warning: data wiped on upgrade and large firmware download size.

We’d like to advise you to prepare for data loss in the Android 13 firmware upgrade. Those who are unaware may be unpleasantly surprised to find that device data was wiped during the upgrade. As a result, it is important to back up your device data to an external source prior to upgrading!

We have also found that firmware download sizes for Android 13 are massive (we’ve seen >2 GB). If you are upgrading multiple devices, you can choke your network for hours. CSSI can help with workarounds to avoid this situation.

What If You Just Stay On Android 10?

So why not avoid the trouble and just stay on Android 10? In the near term, this may be an option for you (after taking into consideration the security risks addressed above), but please be aware, eventually, you will be forced to upgrade by hardware and software requirements, and in the meantime:

There is downgrade pain for both new and repaired mobile devices

If you are either a) purchasing new additional devices, or b) sending devices for repair which will be returned from the manufacturer’s repair depot, these devices will arrive with the manufacturer’s latest OS standard. This will mean that newly purchased devices will arrive with 11 or 13, and devices that you send for repair will be returned to you with 11 or 13, even if you sent them for repair with 10 installed!

This means that you will then have to repeatedly downgrade these devices in order to deploy with your current barcodes and software. Downgrading may require multiple hops, just as upgrading may require multiple hops, depending on how far you are from the current standard. This will get increasingly time-consuming for your IT team. CSSI can help you with this process as a short-term fix, particularly if you are waiting on software updates which prevent 11/13 adoption, but it may be a better use of your time and resources to instead upgrade your OS for all of your devices.

CSSI Can Help With Your Android Upgrades

CSSI’s mobile computer experts are experienced in the deployment of Android devices. We can help with OS upgrades, device configurations, MDM support, and trouble-shooting/workarounds for your device challenges. To get technical support for your mobile devices, please contact CSSI.

SOTI MobiControl Version 15 Approaches End of Life

If your business uses SOTI MobiControl as a mobile device management (MDM) and remote control solution for your enterprise devices, please be aware of many upcoming changes to SOTI’s licensing program and version support. As an overview, SOTI continues to advance its software and product offering, and has now announced an end-of-life date for MobiControl version 15 on September 1, 2025. If you are running version 15, you will want to work with CSSI for assistance and support in moving your enrolled devices to the latest version of MobiControl. We recommend getting ahead of the upcoming changes, as it often takes some time to upgrade and test to ensure minimal disruption to your end users.

What is SOTI?

Soti is an enterprise mobile management solution, providing a cloud-based platform from which fleets of widely distributed enterprise mobile devices can be managed from a ‘single pane of glass’. CSSI is a certfied SOTI partner, using the SOTI MobiControl solution to manage, deploy, and troubleshoot android enterprise devices for customers.

Summary of Upcoming Key SOTI Dates

ProductEffective Date
End of Sales – SOTI Perpetual Licensing and Perpetual Maintenance SKUs09/01/2024
End of Support – Printer Management with SOTI MobiControl02/01/2025
End of Life – SOTI MobiControl Version 1509/01/2025
End of Service for Perpetual Licensing and SOTI Perpetual Maintenance SKUs09/01/2025

SOTI Ends Perpetual Licensing and Perpetual Maintenance

SOTI has previously announced an end to its perpetual licensing and maintenance offerings. This change is effective Sept. 1, 2024. If you believe that you have not yet migrated, please contact CSSI for assistance. We have worked with many clients to get to a current SOTI product offering.

End of Support for MobiControl Printer Management

SOTI is also in the process of ending printer management through MobiControl – this will transition to SOTI Connect. As of Feb. 1, 2025, any Zebra printers managed by MobiControl will need to transition to SOTI Connect. If you are affected by this change, please contact CSSI for help with your enrolled devices.

CSSI Offers MDM and SOTI Expertise

CSSI uses SOTI MobiControl enterprise mobility management software as a key element of its device lifecycle management and remote device support service offering for Android devices. Our team is experienced in configuring, deploying, and managing devices via SOTI MobiControl. If you need SOTI help, or if you would like to discuss CSSI taking over management of your mobile devices, please contact us for a demonstration.

CSSI Technologies is pleased to announce that it is an authorized reseller of Savant WMS. Savant offers cloud-based warehouse management software capable of scaling from the needs of first-time WMS adopters up to sophisticated multi-location enterprises. Savant WMS can operate on a standalone basis, or integrate with a broad range of ERP systems.

“We are excited to add Savant to our set of warehouse solutions,” according to CSSI President Joe Tosolt. “Savant is attractive because of its highly scalable nature – many companies are first-time WMS adopters, and can’t afford extremely robust products. The Savant Lite version puts a fully functional WMS within their budget. As they grow, they don’t outgrow Savant, and can eventually move to the feature-rich Enterprise version used by major brands today.”

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To learn more about Savant WMS visit our warehouse management software page.

Contact CSSI To Discuss Warehouse Management Software

Contact CSSI to speak with one of our consultants about your warehouse management needs and how Savant WMS may be a fit for you.

Running An Effective Mobile Computer Spare Pool

In industries such as warehousing, transportation, and manufacturing, operations rely heavily on enterprise mobility technology such as mobile computers and rugged tablets. Downtimes caused by accidents and device failures can cause production to slow or cease. Thus, it has become increasingly critical for companies to ensure that the correct number of mobile computers, tablets, and scanners are on-hand for the staff to use.

Because it is guaranteed that device downtime will occasionally occur, this means that a buffer of extra units (a spare pool) should be available within reasonable time to fill in when they are needed.

Here are some thoughts and tips for companies on maintaining your mobile device spare pool to ensure uninterrupted supply chain workflow and minimize downtime.

Spare Pool - devices in reserve

What is a Mobile Device Spare Pool?

A mobile device spare pool refers to a designated inventory of ready-to-deploy rugged mobile computers , tablets , scanners or printers kept aside as backups. These devices are typically used in environments where equipment damage or failure can disrupt operations, impacting productivity and efficiency. These devices should be deployable within an acceptable period of time determined by the company.

Why Should a Company Maintain a Spare Pool?

The primary reason to maintain a spare pool is to mitigate downtime caused by device failures. In environments like warehouses or manufacturing plants, where mobile devices are essential for tasks such as inventory management, order picking, and quality control, any malfunctioning device can halt critical operations or leave affected employees unproductive. Having a spare pool ensures that operations can swiftly resume without waiting for repairs or replacements, and can be an essential part of mobile device fleet management.

Optimal spare pool size

How Many Spare Devices Should You Keep in Your Pool?

The number of spares to be held in the pool must be determined by the unique circumstances of the business in question. The optimal pool size can depend on several factors:

  • Usage Intensity and Failure Frequency : What has been the company’s historical failure rate? How frequently do devices experience failure or damage? Businesses with rugged operating environments are likely to have a higher failure rate than slower, more gentle operations.
  • Criticality of Operations : Consider how quickly you need to replace a malfunctioning device to avoid operational disruption. Does the new device have to be available in minutes, or days?
  • Lead Time for Repairs : Assess how long it takes to repair or replace devices. This will likely be determined by the support plan you have purchased for your rugged devices. Check the SLA for your support contract or review your historical experience.

We have seen spare pools sized from 5 to 20% of total in-use device quantity. The most common rule of thumb is 10 but adjust for the factors listed above as well your unique cost of downtime.

How Do You Ensure That the Spare Devices Are Ready to Deploy When Needed?

The last thing you want is to have a spare pool, but then find that the spare computers have not been maintained so as to be deployable when needed. Before devices can be deployed to production, they must be charged and operational, and also loaded with the correct firmware and applications. This means that you need to ensure that spare units are covered when making changes to mobile device OS firmware and applications. To ensure readiness:

  • Utilize Mobile Device Management (MDM) Software : We strongly recommend the use of MDM software for all device fleets of quantity. MDM allows you to maintain a standard device profile, which means that when changes are made, they can be virtually pushed to all of your fleet regardless of its location. With MDM you can ensure that the spare pool is covered when you make updates. The MDM profile also serves as a documentation of the exact way each of your devices should be set up. CSSI offers managed services and technical support for MDM software.
Where to maintain the spare pool

If Your Company Has Multiple Locations, Where Should You Maintain the Spare Pool?

If spares must be available within minutes, then the pool must be maintained on site. Obviously, for companies with multiple locations, this can cause a lot of spare redundancy, and the great expense of carrying additional units.

More common for multi-location businesses, a single central location is designated as the hub for spare devices. Spares are immediately shipped from the hub to locations where they are needed, and repaired units are returned from repair depots back to the hub. This will reduce the need to carry redundant quantities of devices. Also, centralizing the spare pool at a central distribution center or a strategically located hub can streamline logistics and ensure quick deployment to any location when needed. This approach also helps in better inventory management and maintenance tracking.

How Can You Ensure That the Spare Pool Is Not Depleted?

It’s important to put in place systems for inventory management of the spare pool and RMA submissions for damaged devices. But most vitally:

Ensure that the spare pool is replenished!: The single biggest challenge we see our customers encounter is keeping the spare pool stocked. Why is this? Let’s say a handheld fails at Site A. A request is made to pull a replacement device from the pool at Site B. Also, a return material authorization (RMA) is requested with the manufacturer to return the damaged unit for repair, and a shipping label is issued. It is not uncommon to find that the team at Site A forgets to send the broken device back for repair! After a few instances of this, the company may find that there are no remaining spares in the pool! This can be avoided by putting in place processes to ensure that the loop is closed with the shipment of the failed device to the repair depot.

When Does It Make Sense to Outsource Spare Pool Management to a Third Party?

Does your IT team have the resources to take on the task of spare pool management? If not, then a third party such as CSSI, which specializes in MDM and mobile devices, may be better suited to handle your spares for you. With a third party like CSSI providing spare pool management services , you gain:

  • Expertise : We specialize in managing spare inventories efficiently.
  • Scalability : We can scale the spare pool size according to your needs.
  • Cost Efficiency : Outsourcing can sometimes reduce overall costs associated with spare pool management.

Consider outsourcing if your company lacks internal resources or expertise to manage spare inventories effectively, or if you operate in multiple regions requiring localized support.

Discuss Spare Pool Management Services With CSSI

Maintaining your mobile device spare pool is essential for industries reliant on rugged mobile computers . By strategically planning the size, location, and management of your spare pool, companies can ensure operational continuity and minimize disruptions caused by device failures.

If you’d like to discuss spare pool management and how CSSI might help with either mobile device management services or spare pool management services, please contact us to get started. Our managed services team will be happy to discuss your needs with you.

Comparing Forms: The Clipboard versus the Tablet

It seems like it’s always been done this way… a company needs to gather information as part of a process or workflow. An employee is tasked to layout a form, which is printed out on paper and attached to a clipboard. Job well done, correct? Maybe not…

In today’s fast-paced business environment, the transition from traditional manual paper forms to electronic forms has become increasingly prevalent. This shift is driven by the need for efficiency, accuracy, and streamlined processes, which cannot be achieved with traditional paper forms. Let’s delve into the sometimes significant drawbacks of relying on a traditional paper form versus electronic forms.

digital forms advantages

Downsides of Manual Paper Forms

In a business setting, manual paper forms pose several challenges that can hinder productivity and efficiency:

1. Time-Consuming Data Entry: One of the most glaring issues with paper forms is the time it takes to physically fill out the form and then manually enter the data into a computer system. This process can be inefficient, especially for large volumes of data. Also keep in mind the ultimate destination of the form data, which oftentimes is a digital table… which means the original data needs to be re-keyed into a computer, creating even more work.

2. Error-Prone: Unfortunately, humans are fallible. Handwritten forms are susceptible to human errors such as illegible handwriting, missing information, or incorrect data entry. These errors can lead to delays, compliance issues, and additional costs to rectify mistakes.

3. Storage and Retrieval Challenges: A paper form requires physical storage space, which can become cumbersome and costly over time. Retrieving a specific paper document can also be inconvenient and time-consuming and may lead to delays in accessing critical information. If form data is not re-entered into a table or spreadsheet, the company’s ability to report on the data and understand trends is lost.

Advantages of Electronic Forms

The shift to computer-based electronic forms offers compelling solutions to these challenges:

1. Enhanced Efficiency: Electronic forms streamline the data collection process by allowing users to fill out forms digitally. Data entry errors are minimized as information is directly entered into digital systems, reducing the need for manual transcription. Users can be required to follow the defined entry process, improving overall compliance.

2. Improved Accuracy: A digital form can include validation rules that enforce data integrity, ensuring that each required form field is completed and that data formats are correct. This reduces the likelihood of errors compared to handwritten forms. If automatic data capture methods such as barcodes or RFID tags, entry errors can be eliminated almost completely.

3. Accessibility and Flexibility: Electronic forms can be accessed and completed from anywhere with an internet connection, making them ideal for remote work environments or field operations. This accessibility improves workflow efficiency and responsiveness. This also makes it possible to easily report on data trends and visualize important data in dashboards such as Power BI. Further, mobile forms mean that you can capture data right at the point of work or interaction.

4. Integration with Digital Workflows: Electronic forms can seamlessly integrate with other digital systems such as databases, CRM software, or enterprise resource planning (ERP) systems. This integration automates processes like data storage, retrieval, and analysis, further enhancing efficiency and data accuracy.

5. Cost Savings and Environmental Benefits: Adopting electronic forms reduces costs associated with paper, printing, storage, and manual data entry. Moreover, it contributes to environmental sustainability by minimizing paper usage and waste.

Further Advantages of Electronic Forms

Beyond addressing the drawbacks of paper based forms, adopting electronic forms offers additional benefits:

  • Data Security: Electronic forms can incorporate encryption and secure storage measures to protect sensitive information, ensuring compliance with data protection regulations.
  • Real-Time Analytics: Digital forms enable real-time data analytics and reporting, providing valuable insights into operational performance and trends.
  • Enhanced User Experience: Electronic forms can be designed with user-friendly interfaces, interactive elements, and mobile responsiveness, improving user experience and satisfaction.
warehouse application for zebra ET8x tablet pc

Making the Transition: Is It Expensive to Develop Digital Forms?

There was a time when electronic form development could be time-consuming and expensive. But today, technology has improved and enabled a much faster and more economical digital transformation process. Forms can be created and hosted on PC’s, handheld computers , or tablet PCs , and can even be hosted in the cloud to remove any internal IT complexity for you.

CSSI offers professional services which include paperless form development. We have a number of tools available, and can recommend an optimal approach for your form once we understand your needs. Depending on complexity, you could have a new form up and running in as little as a few days.

CSSI Can Create Your Digital Forms

Manual paper forms have long been a staple in business processes but their limitations in terms of efficiency, accuracy, and accessibility are prompting organizations to embrace electronic forms. By making this transition, businesses can unlock significant advantages in terms of operational efficiency, data accuracy, and overall productivity, positioning themselves for success in an increasingly digital world. You can even capture digital signatures on your electronic document with a mobile device, and improve your organization workflows.

If you would like to explore conversion of paper forms to electronic, please contact CSSI to discuss with our team.

All about direct marking and how to scan DPM marks

In today’s industrial and manufacturing landscape, there is a continually growing need for reliable identification and traceability of components and products. Direct Part Marking (DPM) has emerged as a critical technology for achieving these goals, offering durable marking solutions that enhance efficiency and enable seamless tracking throughout the product lifecycle.

What is DPM (Direct Part Marking)?

Direct Part Marking refers to the process of using a marking system for permanently marking a part or component with a unique identifier directly on its surface. Unlike traditional barcode labels or RFID tags, DPM involves using direct marking machines for marking methods such as dot peen that engrave, etch, laser, or otherwise inscribe information directly onto the part itself. Common direct marking techniques include laser marking, dot peening, laser engraving, chemical etching, and inkjet printing designed for durability and readability under various conditions. These DPM marks can be read by special scanners, similar to barcode scanning.

Why is DPM used instead of typical barcodes?

Direct Part Marking offers several advantages over traditional barcode labels:

  • Durability: DPM marks are resistant to wear, abrasion, and an abusive harsh environment, ensuring permanent identification.
  • Space Constraints: In applications where space is limited or where labels may not adhere well, DPM provides a small yet permanent marking solution.
  • Traceability: A direct part mark enables reliable part identification throughout the product lifecycle, supporting quality control, maintenance, and regulatory compliance.

In short, a bar code applied with an adhesive label may not be a durable choice for very small parts and/or items which are subject to wear and tear. Direct marking is a more permanent solution which also has the advantage of being readable at a very small size.

Industries and Applications where Direct Part Marking is utilized

Direct marking (also known as laser marking technology or dot peen marking) finds extensive use across diverse industries where traceability, safety, and quality assurance are critical:

  • Automotive: Used for automotive part identification, traceability in assembly processes, and counterfeit prevention.
  • Aerospace: Ensures compliance with stringent safety regulations, facilitates maintenance and component tracking.
  • Medical Devices: Supports tracking of components for quality control, recalls, and regulatory compliance.
  • Electronics: Enables tracking of components and products through manufacturing and distribution processes.
  • Defense: Essential for parts identification, maintenance tracking, and ensuring supply chain security.
  • Consumer Goods: Used in anti-counterfeiting measures and for tracking products through distribution channels.
DPM manufacturing example

Special considerations for scanning technology to read DPM marks

DPM marks can’t be read with a typical barcode scanner. Reading a direct part mark requires specialized barcode reader technologies capable of interpreting marks that may vary in depth, material, and surface finish. Key considerations for this type of marking method include:

  • Imaging Technology: Scanners equipped with high-resolution cameras or sensors capable of capturing fine details and contrast differences in marked surfaces.
  • Lighting: Adequate lighting is crucial for enhancing contrast and visibility of marks, especially on reflective or uneven surfaces.
  • Software Algorithms: Advanced decoding algorithms designed to interpret marks that may be distorted or partially obscured due to surface irregularities.
  • Verification Standards: Compliance with ISO standards (like ISO 15415 for 2D barcode symbols) ensures that scanners can reliably read and verify DPM marks.

Specialized Scanners for Capturing DPM Marks

CSSI is a specialist in data capture technologies such as barcodes, RFID, and direct part marking. We have available a number of solutions capable of scanning a DPM barcode or symbol. The right solution will depend on your particular needs – we can work with you to select the right product. Several of the available DPM scanning options include:

Zebra DS3600-DP DPM Scanner

Honeywell Granit 1920i DPM Scanner

Seuic HS325DP Direct Part Mark (DPM) Scanner

Contact CSSI For DPM Scanning Options

Direct Part Marking (DPM) plays a pivotal role in modern manufacturing and industrial processes, offering durable and reliable identification solutions that enhance traceability, quality control, and regulatory compliance across various sectors. Contact CSSI to discuss your DPM application and barcode scanner applications, and we will help you select and test a DPM code capture product to meet your requirements.

Why Select Enterprise Grade Handhelds & Tablet PCs?

What type of handheld computer or tablet PC should you select for your operation? Beyond obvious differences in brands, it’s important to also consider the difference between consumer-grade and enterprise grade devices. While most businesses are better suited with enterprise-ready devices, it is certainly true that the larger your handheld mobile computer fleet, the more critical it is to select enterprise-grade for your mobile workers.

Enterprise or consumer grade computers

What Makes a Computing Device Qualify as Enterprise Grade?

Sometimes it’s hard to tell at a glance whether a handheld computer or tablet is consumer- or enterprise-grade. Many of the differences are in the software, and in the support available from the manufacturer and manufacturer’s partners such as CSSI.

Several factors contribute to making computing devices enterprise grade:

  1. Reliability: Enterprise grade devices are built to withstand heavy usage over extended periods without failure. They undergo rigorous testing to ensure reliability under various conditions. These devices are more resistant to drops, vibrations, and dirt/dust that will cripple consumer devices, offering years of reliable performance.
  2. Performance: Business users require computing devices with sufficient processing power, memory, and storage to handle their workload efficiently. Enterprise-grade devices often feature high-performance components optimized for business applications. Battery life is a typical area where enterprise-grade devices will excel, as they are built for (and tested for) hours of continuous usage.
  3. Security: Security is a top priority for businesses. Enterprise-grade devices come equipped with robust security features such as biometric authentication, encryption, secure boot, and remote management capabilities to protect sensitive data and prevent unauthorized access. Further, enterprise devices typically include a more secure and hardened version of Android than the consumer version shipping with lower grade devices.
  4. Manageability: IT departments need to efficiently manage and maintain computing devices across an organization. Enterprise-grade devices offer comprehensive management tools and support for centralized device management, software deployment, updates, and monitoring. Compatibility with mobile device management (MDM) software is critical for the management of large quantities of devices.
  5. Compatibility: Compatibility with existing IT infrastructure and software is crucial for seamless integration and interoperability. Enterprise-grade devices are designed to work seamlessly with commonly used business applications and enterprise systems. Also, these devices will often have software tools for easier compatibility with industrial thermal label printers , wearable scanners , and other accessories such as RFID sleds.
  6. Durability: Business environments can be demanding, so enterprise-grade devices are often ruggedized to withstand shocks, vibrations, extreme temperatures, and other environmental factors.
  7. Scalability: As businesses grow, they need computing devices that can scale to accommodate increasing demands. Enterprise-grade devices offer scalability options such as expandable storage, memory, and connectivity. Features such as hot-swappable batteries enable the device’s use in 24/7 or multi-shift operations.

Enterprise grade mobile computers are ready for industrial usage and demanding environments

Don’t Forget to Consider the Predictable Lifecycle of Enterprise Grade Devices

It’s easy to overlook, so we certainly want to highlight a major difference between consumer and enterprise devices: the lifecycle.

Consumer devices come in versions which may be updated annually or even more frequently. As a result, when an enterprise buyer is selecting devices which will be used for years, and may require future purchases for damaged units or business growth, the buyer can not be certain that the same model will be available.

Enterprise grade devices, on the other hand, are offered with long-term and predictable lifecycles. Manufacturers such as Zebra Technologies publish their committed manufacturing and support time frame for Zebra mobile computers. Similarly, the Honeywell Mobility Edge platform was specifically developed for enterprise needs. Enterprise device manufacturers will commit to supporting Android operating system updates through a certain future version.

This means that an organization which adopts a specific model (making operational and software investments) can be certain that devices can be repaired and repurchased for years following the initial buy. This can be tremendously valuable, as a period of testing and validation may be required each time a new model is introduced, along with necessary end-user training.

Enterprise grade computers are better supported by manufacturers, and have benefits such as long-term security updates:

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Considerations When Choose Mobile Computers & Tablets for Business Usage

When selecting mobile computing devices for business usage, business users should consider:

  1. Business Requirements: Identify the specific needs and requirements of the business, including the type of workloads, software applications, and user preferences. How rugged must the device be? What battery life is required?
  2. Budget: Consider the budget constraints and choose devices that offer the best value for the investment while meeting business requirements.
  3. Compatibility: Ensure compatibility with existing IT infrastructure, software applications, and business processes to minimize disruptions and integration challenges. Is the Windows OS or Android OS preferred?
  4. Security: Prioritize devices with robust security features to protect sensitive data and mitigate cybersecurity risks.
  5. Support and Warranty: Choose devices from reputable manufacturers with a proven track record of providing reliable products and excellent customer support. Consider the warranty terms and support services offered. CSSI works with top enterprise device manufacturers.
  6. Scalability: Select a rugged mobile computer that can scale to accommodate future growth and your evolving business needs without significant additional investment.
  7. User Experience: Consider the usability, ergonomics, and user experience of the devices to ensure they meet the needs and preferences of the employees who will be using them.

Our team at CSSI recognizes the value of a proof-of-concept or pilot project, enabling you to test potential devices in a usage environment as close to the ultimate ‘live’ environment as possible. We have learned that this ensures project success and reduces deployment headaches and delays.

Typical Tasks Where Enterprise Mobile Computers are Advised

When productivity and reliability are critical and long-term use is expected, a consumer grade device is unlikely to meet your requirements and may in fact cost you more in the long run. Typical business tasks for enterprise handhelds include jobs like:

  • inventory management in the warehouse or distribution center
  • data collection on the manufacturing floor
  • vehicle mount computers for forklifts and trucks
  • order fulfillment and picking, enhanced by tools such as wearable mobile computers
  • shipping/receiving operations
  • proof-of-delivery tasks in trucking and delivery

There are countless industry solutions where reliable, rugged devices are a preferred option.

Contact CSSI for Enterprise Grade Mobile Computers & Rugged Tablet Options

To discuss your project and the value of enterprise grade handheld computers and related software solutions, contact the experts at CSSI . We look forward to supporting your successful purchase and deployment.