Why Select Enterprise Grade Handhelds & Tablet PCs?

What type of handheld computer or tablet PC should you select for your operation? Beyond obvious differences in brands, it’s important to also consider the difference between consumer-grade and enterprise grade devices. While most businesses are better suited with enterprise-ready devices, it is certainly true that the larger your handheld mobile computer fleet, the more critical it is to select enterprise-grade for your mobile workers.

What Makes a Computing Device Qualify as Enterprise Grade?

Sometimes it’s hard to tell at a glance whether a handheld computer or tablet is consumer- or enterprise-grade. Many of the differences are in the software, and in the support available from the manufacturer and manufacturer’s partners such as CSSI.

Several factors contribute to making computing devices enterprise grade:

1. Reliability: Enterprise grade devices are built to withstand heavy usage over extended periods without failure. They undergo rigorous testing to ensure reliability under various conditions. These devices are more resistant to drops, vibrations, and dirt/dust that will cripple consumer devices, offering years of reliable performance.
2. Performance: Business users require computing devices with sufficient processing power, memory, and storage to handle their workload efficiently. Enterprise-grade devices often feature high-performance components optimized for business applications. Battery life is a typical area where enterprise-grade devices will excel, as they are built for (and tested for) hours of continuous usage.
3. Security: Security is a top priority for businesses. Enterprise-grade devices come equipped with robust security features such as biometric authentication, encryption, secure boot, and remote management capabilities to protect sensitive data and prevent unauthorized access. Further, enterprise devices typically include a more secure and hardened version of Android than the consumer version shipping with lower grade devices.
4. Manageability: IT departments need to efficiently manage and maintain computing devices across an organization. Enterprise-grade devices offer comprehensive management tools and support for centralized device management, software deployment, updates, and monitoring. Compatibility with mobile device management (MDM) software is critical for the management of large quantities of devices.
5. Compatibility: Compatibility with existing IT infrastructure and software is crucial for seamless integration and interoperability. Enterprise-grade devices are designed to work seamlessly with commonly used business applications and enterprise systems. Also, these devices will often have software tools for easier compatibility with industrial thermal label printers , wearable scanners , and other accessories such as RFID sleds.
6. Durability: Business environments can be demanding, so enterprise-grade devices are often ruggedized to withstand shocks, vibrations, extreme temperatures, and other environmental factors.
7. Scalability: As businesses grow, they need computing devices that can scale to accommodate increasing demands. Enterprise-grade devices offer scalability options such as expandable storage, memory, and connectivity. Features such as hot-swappable batteries enable the device’s use in 24/7 or multi-shift operations.

Enterprise grade mobile computers are ready for industrial usage and demanding environments

Don’t Forget to Consider the Predictable Lifecycle of Enterprise Grade Devices

It’s easy to overlook, so we certainly want to highlight a major difference between consumer and enterprise devices: the lifecycle.

Consumer devices come in versions which may be updated annually or even more frequently. As a result, when an enterprise buyer is selecting devices which will be used for years, and may require future purchases for damaged units or business growth, the buyer can not be certain that the same model will be available.

Enterprise grade devices, on the other hand, are offered with long-term and predictable lifecycles. Manufacturers such as Zebra Technologies publish their committed manufacturing and support time frame for Zebra mobile computers. Similarly, the Honeywell Mobility Edge platform was specifically developed for enterprise needs. Enterprise device manufacturers will commit to supporting Android operating system updates through a certain future version.

This means that an organization which adopts a specific model (making operational and software investments) can be certain that devices can be repaired and repurchased for years following the initial buy. This can be tremendously valuable, as a period of testing and validation may be required each time a new model is introduced, along with necessary end-user training.

Enterprise grade computers are better supported by manufacturers, and have benefits such as long-term security updates:

Considerations When Choose Mobile Computers & Tablets for Business Usage

When selecting mobile computing devices for business usage, business users should consider:

1. Business Requirements: Identify the specific needs and requirements of the business, including the type of workloads, software applications, and user preferences. How rugged must the device be? What battery life is required?
2. Budget: Consider the budget constraints and choose devices that offer the best value for the investment while meeting business requirements.
3. Compatibility: Ensure compatibility with existing IT infrastructure, software applications, and business processes to minimize disruptions and integration challenges. Is the Windows OS or Android OS preferred?
4. Security: Prioritize devices with robust security features to protect sensitive data and mitigate cybersecurity risks.
5. Support and Warranty: Choose devices from reputable manufacturers with a proven track record of providing reliable products and excellent customer support. Consider the warranty terms and support services offered. CSSI works with top enterprise device manufacturers.
6. Scalability: Select a rugged mobile computer that can scale to accommodate future growth and your evolving business needs without significant additional investment.
7. User Experience: Consider the usability, ergonomics, and user experience of the devices to ensure they meet the needs and preferences of the employees who will be using them.

Our team at CSSI recognizes the value of a proof-of-concept or pilot project, enabling you to test potential devices in a usage environment as close to the ultimate ‘live’ environment as possible. We have learned that this ensures project success and reduces deployment headaches and delays.

Typical Tasks Where Enterprise Mobile Computers are Advised

When productivity and reliability are critical and long-term use is expected, a consumer grade device is unlikely to meet your requirements and may in fact cost you more in the long run. Typical business tasks for enterprise handhelds include jobs like:

• inventory management in the warehouse or distribution center
• data collection on the manufacturing floor
• vehicle mount computers for forklifts and trucks
• order fulfillment and picking, enhanced by tools such as wearable mobile computers
• shipping/receiving operations
• proof-of-delivery tasks in trucking and delivery

There are countless industry solutions where reliable, rugged devices are a preferred option.

Contact CSSI for Enterprise Grade Mobile Computers & Rugged Tablet Options

To discuss your project and the value of enterprise grade handheld computers and related software solutions, contact the experts at CSSI . We look forward to supporting your successful purchase and deployment.

The Risk of RFID Investment Can Be Managed with Proper Testing

RFID technology can be a game-changer for businesses because of its potential for high-speed passive capture of tag data, which can be used to count inventory, track high-value assets or people, and monitor or locate the positions of specific items. However, RFID technology implementation costs can be significant for a business, both in terms of time and resources.

Unlike traditional data capture methods like barcodes, RFID (Radio Frequency Identification) requires tags to be readable by RFID readers, which can pose challenges in real-world environments. Thus, before committing to a full-scale implementation, it’s essential to thoroughly assess the technology’s suitability for your specific needs. One cost-effective way to do this is by conducting an RFID pilot project with a minimal amount of RFID hardware. CSSI can help you design and test your RFID solution.

Test RFID To Assess Tag Readability and Reliability

One of the primary challenges in RFID implementation is ensuring that RFID labels (referred to as ‘tags) are readable consistently and reliably in various conditions. This is a primary difference with barcode technology, where barcode readability can largely be assured as long as labels are within line-of-sight of the scanner at a reasonable distance.

RFID readability is harder to predict. Factors such as interference from other electronic devices, signal attenuation due to materials, and RFID tag orientation relative to the position of RFID antennas can all impact the effectiveness of the RFID system.

Why Conduct an RFID Pilot Project?

Conducting a pilot project allows your business to test RFID tags and readers in your actual operational environment, identifying potential issues and refining the system accordingly.

Pilot projects serve as a low-risk way to evaluate the feasibility and benefits of RFID technology for your business. By implementing RFID on a smaller scale, you can assess its impact without making a large upfront investment. Typically, we can set you up for an RFID pilot with just a few readers and a small number of tags, along with the basic software you will need to run the readers. Deeper software integration and customizations can occur later, after you have ensured acceptable basic read results.

An RFID Pilot program also provides valuable early insights into the practical challenges and opportunities associated with RFID implementation, helping you to refine your process and plan for the more robust future rollouts. There are often unexpected realizations, which are best to discover prior to major investment, as they may cause you to adjust your plan.

Define the Scope and Goals of Your RFID Project

Before embarking on an RFID pilot program, it’s crucial to clearly define the scope and goals of the initiative. This includes identifying the specific processes or areas where RFID will be implemented, as well as the objectives you aim to achieve. Whether it’s improving inventory management, enhancing asset tracking, or streamlining supply chain operations, having a clear understanding of your goals will help focus your efforts and measure the success of the pilot project.

Defining an RFID Pilot Project

The goal of the RFID pilot program should be to make the minimum amount of RFID investment necessary to ensure the viability of the full project. The tighter the scope of your pilot, the less investment will be needed.

When defining an RFID pilot project, consider the following:

1. Identify RFID Pilot Areas:

Select a small area where RFID will be tested. This may be a single doorway, workcell, or a small warehouse area. The smaller the area, the less hardware will be needed for your test. Also, think about the specific processes to be covered by the pilot. Narrowing down the test will simplify your software and evaluation needs.

2. Set Pilot Objectives:

It is best to define in advance what will constitute acceptable pilot results. What are you hoping to achieve with RFID implementation? (See our article 10 Great Applications for RFID Technology ). Whether it’s improving inventory accuracy , reducing operational costs, or enhancing customer service, make sure your objectives are measurable and achievable. Is a certain minimum tag read rate necessary in order to consider the pilot acceptable?

3. Choose RFID Technology:

CSSI’s RFID consultants will help you select the RFID tags, RFID reader, and RFID applications that best align with your requirements. Consider factors such as read range, data storage capacity, and compatibility with existing systems. It is important to select the right hardware in order to achieve your desired results. It is possible that hardware choices will be refined following the pilot, as you gain real-world data.

4. Plan Implementation:

Develop a detailed plan for implementing RFID in the pilot areas. Who on your team will be responsible for installing RFID readers, RFID tagging of assets or products, and conducting training for your team members?

5. Gather Data and Evaluate Results:

Once the RFID pilot project is underway, collect data on key performance metrics such as inventory accuracy, cycle time, and labor productivity. Analyze the results against your objectives to determine the success of the pilot project.

6. Iterate and Refine:

It is not uncommon to make adjustments to the hardware, process or software based on the results of the pilot… that is the point of conducting the pilot. Use the insights gained from the pilot project to refine your RFID implementation strategy. Identify areas for improvement and make necessary adjustments before scaling up to a larger RFID deployment.

Speak To CSSI About An RFID Pilot Project

By starting with an RFID pilot project, you can minimize project risks and limit your investment until you have ensured success. CSSI will work with you throughout your project to test hardware, select and configure software, and adjust equipment to achieve the optimal results. Please contact CSSI to discuss your RFID pilot project.

Are You Using WMS Software to Manage Your Inventory & Warehouse Operation?

In modern business operations, effective management of inventory is crucial for companies striving to stay ahead of the competition. This is where the Warehouse Management System (WMS) comes into play, offering a software solution to streamline and optimize inventory management and warehouse operations. From inventory tracking to order fulfillment, WMS software revolutionizes the way businesses manage the supply chain and warehouse operation.

Let’s delve into what a WMS is and explore the top seven reasons why companies should embrace this technology.

What is a Warehouse Management System (WMS)?

A Warehouse Management System (WMS) is a software application that automates and optimizes various warehouse operations, including inventory management, picking, packing, and shipping. It acts as the central nervous system of a warehouse, orchestrating the movement and storage of goods with precision and efficiency.

WMS platforms vary in complexity and functionality. Some provide a more efficient way to manage inventory, while others leverage advanced algorithms, real-time data, and integration capabilities to enhance visibility, control, and productivity within the warehouse operation. At core, a WMS system helps the warehouse worker do his or her job more accurately and efficiently.

In the absence of WMS software, inventory is typically managed manually, using paper forms and hand counts which are later transcribed into the master computer system. This method has the disadvantages of being slow and tends to be error prone. Manual systems can’t match the accuracy and performance of a well-implemented software system which uses handheld computers and scanners to capture item data.

Top 7 Reasons to Use Warehouse Management Software:

1. A WMS Enhances Inventory Accuracy

One of the primary advantages of using a WMS is its ability to provide real-time visibility into inventory levels and locations. By utilizing barcode scanning and RFID technology, WMS solutions ensure accurate tracking of every item within the warehouse. This level of accuracy minimizes stockouts, overstocking, and the risk of errors, ultimately improving order fulfillment rates and customer satisfaction. Managers are able to attain a real-time view of inventory positions, and quickly respond. Cycle counting can be implemented, further improving daily inventory accuracy.

2. WMS Software Streamlines Order Fulfillment

WMS systems streamline the order fulfillment process from receipt to shipment, increasing speed and accuracy. Through automated workflows and pick-path optimization, WMS software guides warehouse staff to the most efficient routes for picking and packing items. This order management tool minimizes errors, reduces order cycle times, and enables businesses to meet customer demands promptly, even during peak seasons.

3. A WMS Increases Employee Productivity and Warehouse Efficiency

By automating routine tasks and optimizing workflows, WMS solutions boost warehouse productivity and operational efficiency. Features such as wave picking, batch processing, and task interleaving ensure that warehouse operations are executed with maximum speed and precision. Additionally, WMS platforms provide performance metrics and analytics, allowing businesses to identify bottlenecks, optimize resource allocation, and continuously improve operational processes and labor management.

4. WMS Software Improves Traceability and Compliance

Regulatory compliance and product traceability are critical considerations for businesses operating in industries such as food, pharmaceuticals, and electronics. WMS software enables end-to-end traceability by recording and tracking every movement of inventory within the warehouse. This not only ensures compliance with industry regulations but also facilitates timely recalls and quality control measures in the event of product issues or recalls.

5. A WMS Can Optimize Space Utilization

Efficient space utilization is crucial for maximizing warehouse capacity and minimizing operational costs. Advanced WMS software employs intelligent algorithms to optimize storage locations based on factors such as SKU velocity, size, and demand patterns. By dynamically organizing inventory within the warehouse, businesses can reduce unnecessary storage space, shorten travel distances, and improve overall warehouse space utilization.

6. Warehouse Management Software Can Seamlessly Integrate with Other Systems

It is certainly possible to operate a standalone WMS. However, in today’s interconnected business landscape, integration capabilities are essential for optimizing efficiency and data accuracy. WMS platforms seamlessly integrate with other enterprise systems such as the ERP system (Enterprise Resource Planning), TMS (Transportation Management System), and eCommerce platforms. This integration enables real-time data exchange, synchronized inventory management, and streamlined business processes across the supply chain.

7. A WMS Offers Scalability and Adaptability For a Growing Business

As businesses grow and evolve, the warehouse operation must be able to scale and adapt accordingly. WMS solutions enable growth, offering scalability to accommodate increased inventory volumes, multiple warehouses, and changing business requirements. Whether expanding operations domestically or internationally, WMS platforms provide the flexibility and scalability needed to support business growth without compromising efficiency or performance.

WMS Guidance and Implementation Support from CSSI

Warehouse Management Systems are indispensable tools for businesses seeking to optimize their warehouse operations and gain a competitive edge in today’s fast-paced marketplace. From enhancing inventory accuracy to streamlining order fulfillment and improving productivity, the benefits of WMS software extend across the entire supply chain.

If you are seeking to select and implement a WMS, CSSI is able to help both with selecting a WMS solution as well as preparing your warehouse with mobile computers and barcode scanners , wireless networks , and product barcode labels and rack labels . To learn more, contact CSSI for help with WMS implementation.

If you use Microsoft Dynamics GP to run your business, please take a look at CSSI’s WMS for GP, built specifically to integrate with GP.

What to do if your Wi Fi network is not meeting the business challenge

In today’s fast-paced warehousing and manufacturing environments, connectivity is critical. A modern warehouse WiFi network is crucial for maintaining efficiency and productivity, and operations may not even be possible without it. Poor Wi-Fi coverage can be a persistent issue that hampers operations and leads to frustration among employees. Our team at CSSI regularly deals with Wi-Fi challenges, so we wanted to address at a high level some of the symptoms, adverse effects, common causes, and solutions for poor Wi-Fi coverage in warehouse and production facilities.

Symptoms of Poor Warehouse Network Coverage

How do you know if you have a warehouse WiFi network problem? Here are some of the symptoms which you may be experiencing:

• Slow Connection Speeds: If your Wi Fi network speeds are consistently slow, it could be a sign of poor coverage. Your mobile applications may run slowly or transactions may time out.
• Intermittent Connectivity: Do you frequently experience wireless device problems due to dropped connections? This can indicate coverage issues. Dropped mobile device connections may even cause application crashes and the loss of data.
• Dead Zones: Are there certain areas of your facility where Wi-Fi signals are known to be weak or even non-existent?
• High Latency: Does your team regularly experience delayed responses when accessing network resources or using applications? High latency is frustrating and a productivity-killer.
• Low Wireless Signal Strength: Devices showing low signal strength indicators or fluctuating signal levels.

Adverse Effects of Poor Wireless Coverage

Poor Wi-Fi coverage can have significant adverse effects on warehouse, distribution center, and manufacturing facilities. Sometimes the team develops ‘creative’ workarounds out of necessity, but rest assured, the impact to the organization is still there. The costs of poor Wi-Fi can include:

• Decreased Productivity: Employees spend valuable time troubleshooting connectivity issues rather than focusing on their tasks.
• Inefficient Operations: Delayed access to inventory management systems, order processing software, and other essential tools will disrupt workflows.
• Increased Downtime: Equipment reliant on Wi-Fi connectivity, such as barcode scanners and mobile computers, may experience downtime, leading to delays in operations. Devices may even crash, requiring reboots which cost productivity.
• Security Risks: Weak Wi-Fi coverage can make the network more vulnerable to cyber threats and unauthorized access.
• Customer Dissatisfaction: Delays in order processing and fulfillment due to connectivity issues can lead to dissatisfaction among customers. A slower operation is a less efficient operation, and the customer ultimately feels the effect.

Common Causes of Warehouse Wi-Fi Problems

In our experience at CSSI, there are certain common warehouse Wi Fi problems which we encounter. These include:

1. Too Few Access Points:	Insufficient coverage due to a low number of access points results in gaps in network coverage.
2. Too Many Access Points:	Conversely, there can be too much of a good thing — overlapping coverage areas can lead to RF interference and degraded performance.
3. Incorrect Placement of Access Points:	Access points placed in areas with obstructions or interference sources, such as heavy machinery or metal structures, will impact the performance of those AP’s.
4. Incorrect Access Point Channel Assignments:	Adjacent access points operating on the same channel causing interference. Orchestrating channel assignments should be thoughtful, and can be overlooked.
5. Power Levels of Access Points:	Inadequate power levels leads to weak signal strength, or excessive power causes interference.
6. Outdated Access Point Hardware or Firmware:	How old is your network? Aging hardware or outdated firmware can lack essential updates and features needed for optimal performance.

How to Solve Your Wi Fi Network Problems

1. Conduct a Wireless Site Survey

Perform a comprehensive site survey to identify coverage gaps, interference sources, and optimal access point placement. Site surveys are best performed by experienced Wi-Fi pros. CSSI can provide you with this service and get your site analyzed correctly.

2. Optimize Access Point Placement

Place access points strategically to ensure even WiFi coverage throughout the facility or warehouse environment, considering factors like building layout and equipment interference. A professional site survey will make recommendations for AP placement.

3. Adjust Channel Assignments

Configure wireless access points to operate on non-overlapping channels to minimize interference. Your CSSI Wi-Fi consultant can guide you on optimal channel assignments.

4. Manage Power Levels

Adjust the power levels of access points to optimize coverage without causing RF interference. This fine-tuning of your system can be guided by your Wi-Fi consultant.

5. Upgrade Hardware and Firmware

Invest in modern wireless access point hardware with advanced features and ensure firmware is up to date to benefit from improvements and security patches. CSSI can make personalized recommendations for the optimal hardware for your operation.

6. Consider Professional Assistance

Consult with CSSI’s WiFi solution experts for specialized guidance and support in troubleshooting and optimizing your wireless network.

In some cases, Wi-Fi may not even be the optimal technology for your environment. Particularly in large coverage areas and outdoor environments, it may be the case that CBRS / Private LTE is a better wireless network choice.

How To Get Help for Your Wi Fi Network Problems

Poor Wi-Fi coverage can have detrimental effects on the warehouse operation, supply chain management, and overall productivity. By understanding the symptoms, causes, and solutions outlined above, businesses can take proactive steps to address Wi Fi connection problems and ensure reliable connectivity to support their operational needs. Please contact CSSI to discuss your unique Wi-Fi challenges. We will explore the benefits of a Wi-Fi site survey or network consulting with you.

Meet the Latest Handheld PC from Datalogic: The Memor 30-35

Datalogic has launched the newest upgrade to its popular Memor line of rugged handheld computers. The Memor 30 / Memor 35 is a significant upgrade to its predecessory, the Memor 11. The new Memor 30-35 Family boasts improved processing and data capture ability, a large and bright 6″ display, and longer battery life. All of this at an attractive price point. CSSI is an authorized Datalogic dealer and ready to help you with pricing and support.

Datalogic Memor 30/35 Key Features

The Memor30 and Memor35 are packed with leading-edge features. See the datasheet at bottom for a more complete list, but here are highlights:

• Excellent data capture – read barcodes up to 32 feet with Datalogic’s unique Green Spot aimer
• Wi-Fi 6/6E, 5G, Bluetooth 5.2
• 6-inch capacitive multi-tough display
• Long lasting and swappable battery
• IP65/68 sealing, and 6 foot drop spec with rubber boot
• Android 13, upgradeable through Android 18

Great Applications for the Datalogic Memor 30-35

	Warehouse Operations Use the Memor 30 for picking, receiving, shipping, and putaway tasks. An optional scan gun handle eases high-frequency scanning operations.
	Inventory Management The Memor 30 is an easy-to-use worktool for stock counting and cycle counting operations.
	Field Service Put communications and computing power in the hands of your field workers with one device, the Datalogic Memor 35. Collect data with digital forms, or provide field access to critical apps.
	Field Mobility The Datalogic Memor 35 keeps your remote personnel connected and informed. Prevent manual data entry and make sure your processes are properly followed.
	Proof of Delivery Improve customer satisfaction by using the Datalogic Memor 35 to document item delivery. Add the ability to document damage with the on-device camera. Reduce loss due to unfounded damage claims.
	Retail Store Operations The Datalogic Memor 30/35 is an ideal tool for your store workers, accommodating inventory lookups, stock counts, remote checkouts, price checks, and more.

Why Choose CSSI for Datalogic Support?

As an authorized Datalogic reseller, CSSI is trained on deployment and product line support. We offer pre-sales consulting and guidance, configuration and deployment support, and a range of mobile device technical support services. We can help you arrange evaluation units to test live in your usage environment.

Check Pricing and Schedule Your Memor 30-35 Demo

Ready to explore the Memor 30 or 35 for your next project? Please contact CSSI to discuss the Datalogic Memor 30/35. We can schedule a hands-on demo of this powerful and feature-packed handheld computer.

Workers are our most valuable asset, so finding ways to improve employee retention and overall productivity is critical for businesses today. Telnet modernization is one way to achieve both goals simultaneously, by improving the graphic interface of the mobile devices used by your warehouse or production team.

How Terminal Emulation Works

Terminal emulation uses a protocol, typically telnet, to allow a given computer to appear to be networked to a server or mainframe. Terminal emulation translates the input or output data between the host computer and the mobile device so that the data can be displayed on the mobile computer screen. Terminal emulation is typically used when connecting with backend systems running on servers such as the IBM AS400.

How Telnet Modernization Creates a Better Interface

Standard terminal emulation produces a very basic, text-only screen. This is commonly referred to as a ‘green screen’. As an older interface, default terminal emulation does not support graphics or touch interface. All interaction is through keys. This creates user interactions which are quite linear in nature, and a GUI which is extremely basic.

Which device would you rather interact with all week long in the warehouse?:

Telnet modernization software such as Ivanti Velocity can quickly create a color and graphic interface which modern workers find much more familiar. Also, by enabling the touchscreen capability of the mobile device, TE modernization can allow workers to boost productivity.

Some of the many benefits of telnet modernization include:

• User-friendly color and graphical interface
• Touchscreen compatible reduces key taps (and possibly eliminates the need for a keyboard)
• Enables the coding of shortcuts to save steps in the workflow, boosting productivity
• Faster training and fewer errors due to a clearer interface

Mobile Devices Commonly Using Telnet

As telnet is often used in the warehouse and production environment, we often have cause to use it on mobile devices used in those workflows.

Contact CSSI for Help with Telnet Modernization

Are you seeking to improve team productivity by improving device graphic interfaces? CSSI is experienced with the design and implementation of telnet screen modernization projects. Often, significant impacts can be quickly attained. To discuss your telnet usage and its potential improvement, please contact CSSI.

Common Tech Support Issues for Rugged Mobile Computers

Every company is unique, but we encounter certain common themes when helping customers work through technical issues with their mobile devices. CSSI provides mobile device technical support for the top rugged mobile computer and tablet brands, including Zebra technical support , Honeywell technical support , and Datalogic technical support , among others. Here are several of the frequent challenges our help desk encounters:

1. Selecting the right mobile device configuration and accessories

The challenge: It’s important to select the right device upfront, or all of your work down the road will be harder. There are so many devices from so many manufacturers (and multiple configurations of each mobile device) that it is extremely difficult to make the right choices if you lack experience in the mobile device space.

How CSSI helps: Our customer service team spends all of its time working with rugged mobile computers, and is very knowledgeable about the brands we support such as Zebra, Honeywell, and Datalogic (among others). Our approach to recommending the right device starts with an assessment of your needs, often beginning with a site visit for discovery. We will place demo equipment in your facility so that your team can test proposed devices to ensure the ‘right fit’ for your need.

See also: Why partner with CSSI?

2. Preparing new devices for deployment

The challenge: Have you ever had boxes of new devices stacked in your office while you struggled to find the time to set them up and put into production? It can be daunting to take on the deployment job, particularly if you are dealing with a large quantity of equipment.

How CSSI helps as a mobile computer support partner: We use our pre-sale engagement with you to start developing your mobile device configuration profile. Our proof-of-concept testing will enable CSSI to fine-tune your setup. It is our preference to have your configuration locked down prior to your receipt of new devices. This will enable you to push incoming equipment into the live environment much more quickly.

See also: Mobile device management services.

3. Android Device OS Upgrade Challenges

The challenge: It’s time to update from windows devices to new Android devices, or to upgrade to a new version of Android, and the internal team is unsure how to proceed, or finds that existing applications are broken after the OS update.

How CSSI helps: We are extremely experienced with all manner of operating system updates and upgrades. Customers who are moving on from older devices running Windows Mobile or Windows CE can be rapidly migrated to Android using our mobile device support tools. Also, customers who are struggling with the new security demands of Android 11 or 13 will benefit from CSSI’s experience and troubleshooting in these situations.

See also: Our writeup on Android 11 / scoped storage device challenges.

4. Management of deployed devices

The challenge: It’s hard to support and manage large quantities of mobile devices without remote access, especially when they are located at multiple locations. The company risks device downtime, user frustration, and security issues.

How CSSI helps: We recommend the use of mobile device management software. MDM allows us to offer remote support to manage devices regardless of where they are. Setting configuration standards, adding new software, updating mobile app permissions, changing security settings, updating the OS… all of these can be accomplished without being in physical possession of the mobile device. CSSI even offers a service program called Device Lifecycle Management in which we take over the management of your mobile device fleet.

See also: Our Device Lifecycle Management service problem.

5. Device wireless connectivity problems

The challenge: “Devices losing connection” is a frequent source of pain. It can be hard to pin down… is the issue with devices, or the network, or software?

How CSSI helps: We start with attempting to drill down to the underlying cause. If the issue is indeed with your Wi-Fi network, we offer Wi-Fi consulting services such as site surveys and recommended equipment and configurations.

See also: Our content on ‘6 most common warehouse Wi-Fi Problems‘.

How Can CSSI Help? What’s Your Mobile Device Support Challenge?

If you are encountering a technical issue with your mobile devices, please contact CSSI for technical support . We can use our tablet and mobile device expertise to help you identify and fix your issues.

Providing Sales and Support for Datalogic Hardware

CSSI Technologies is pleased to announce that it is an authorized reseller of Datalogic mobile computing and data capture / barcode scanning hardware. Datalogic is a premier brand within the enterprise mobility and AIDC/data capture industry, offering a strong product line and supporting software.

The Datalogic AIDC product line includes rugged entries in key categories such as:

Datalogic Handheld Computers

Datalogic Barcode Scanners

Datalogic Wearable Computers

Contact CSSI for Datalogic Sales and Support

Need help with your next mobile computing or data capture project? Please contact CSSI for help with Datalogic equipment sales and technical support. Our team of experienced consultants and mobility engineers are available to help.

What is the Optimal Vehicle Computer for Your Operation?

Seeking to equip your forklifts or jockey trucks with computers? You’ll likely find yourself evaluating traditional fixed vehicle-mounted computers vs tablets. How to decide?

As discussed in the article “ Should I Be Replacing My Fixed Vehicle Computers with Grab-and-Go Rugged Tablets” , fixed-mount vehicle computers have been a supply chain and warehouse industry standard for many years, and have proven reliable and effective. However, ongoing improvements in tablet PCs justify their consideration as an alternative in some, but not all, situations.

We have taken a look at some of the primary differences and relative benefits between the 2 options for forklift applications.

Top Advantages of Vehicle Mounted Computers

The most significant advantage of the vehicle-mounted computer is that it was purposefully designed to excel at the task of computing on a forklift or jockey truck. This means that it can tolerate vibrations and bumps, which may over time render less-rugged computers inoperable. A vehicle mount computer is powered directly from the vehicle battery, meaning the computer will be available for 24/7 use.

Also, a vehicle mount terminal can handle unique requirements, such as use within a freezer warehouse or refrigerated warehouse… special screens and screen defrosters will keep your forklift operator team on task. Also, special screens are available for use when users have gloved hands.

Long-term heavy usage tends to wear out commonly used components, such as keys and buttons. VMUs such as the Honeywell VM1A feature field-replaceable bezels, which enable you to swap out damaged keyboards without removing the computer from the forklift!

The purpose built computers are available with both Windows and Android operating systems.

Top Advantages of Rugged Tablet PCs

Portability is the most significant advantage of the rugged tablet PC when compared against a fixed-mount computer. Vehicle mount tablets can be docked on the forklift for typical mobile workflows, but can also be undocked and used independent of the vehicle. This can help the company reduce the number of devices required, as the tablet can replace the need for a separate handheld device.

While traditionally tablets were not rated for forklift use, there are today tablets available which are certified for this purpose. For example, Zebra’s ET60 rugged tablet PC, which features a specially designed mount which absorbs vibration and protects connectors.

There are rugged tablet options available with both Windows and Android operating systems, and a ruggedized tablet can be configured with a keyboard when necessary.

Factors Which Tend to Advantage a Vehicle Mounted Computer

Tablets may be the best choice in light-duty warehouses, when LTE connectivity is needed, and especially when workflows will benefit from a device which can be removed from its mount and used independent of the forklift. However, there remain a number of factors which, if present, tend to favor vehicle mounted computers as the better choice:

• Vehicles are always used within a wifi environment, and cellular access is not required
• A keyboard interface is needed
• The vehicle will operate in a freezer environment
• The vehicle will experience extreme shock and vibration
• The cost of switching out mounts and power harnesses would be extreme
• Vehicles must be washed down with the mount system

CSSI Can Help You Choose Between Tablets and Vehicle Mounted Computers

The team at CSSI is very experienced with both vehicle mounted computers and rugged tablet PCs . We would be happy to have a conversation with you about your specific workflows and usage environment. Our team can help you select the ideal rugged devices, and schedule an on-site demo and trial period as well. Please contact CSSI to start a discussion of vehicle-mounted computers.

Load Windows 10 / Windows 11 on a Handheld Computer? Yes It’s Possible!

It’s well-known that the Android OS has become the default standard for mobile computers. Ongoing improvements in Android and Microsoft’s elimination of the Windows Mobile and Windows CE operating systems have resulted in market consolidation around excellent rugged devices built to run Android.

But what if your mobile application requires the Windows Operating System?

Until now, if you had a critical mobile app built to run on Windows, your best options were to either a) rewrite the application to run on Android, or b) rewrite it as a web application which can run in the browser on the handheld device. These are common approaches, and CSSI can help with these rewrites through our custom programming services. However, what if a software rewrite is not feasible?

Mobile Device Options Running Microsoft Windows (full-version or IOT)

We are happy to let you know that we now have options for a rugged handheld which can run either full-blown Microsoft Windows operating system, or Windows IOT Enterprise. CSSI’s partner DT Research offers models which are tough, enterprise-grade, and ready to handle your Windows applications.

DT Research DT362GL Windows Handheld Computer

This rugged yet slim handheld PC boasts a 6″ capacitive touch screen, and high-performing Pentium processor. Select from a range of accessories such as a back camera, barcode scanner, or RFID reader. It is IP65 rated, so ready for harsh use environments.

Mobile Device Features include:

• 6″ touch screen
• Intel Pentium
• IP65
• Optional camera, RFID reader, and barcode scanner!

DT Research DT362DN Windows Handheld Computer

The DT362DN boasts an Intel Core processor, with a touchscreen capable of digital pen support. A hot-swappable battery pack makes it a great choice for always-on environments. Choose your accessories – back camera, barcode scanner (close or long range), and a GPS module.

Handheld Device Features:

• 6″ touch screen
• Intel Core
• IP65
• Hot-swappable battery
• Optional camera, RFID reader, and mid- or long-range barcode scanner!

DT Research 362MD Windows Medical Computer

This handheld PC is certified and ready for medical applications. Critical ES60601-1 certification is in place, and the antimicrobial enclosure assist in keeping the device sanitary. A bright capacitive touch screen makes this a tool which healthcare professionals will love for monitoring and recording patient information in a Windows application or environment.

Mobile Device Features include:

• ES60601-1 healthcare use certified!
• Antimicrobial enclosure
• 6″ touch screen
• Intel Pentium
• IP65
• Optional: RFID reader, barcode scanner!

Contact CSSI for Handheld Devices Running Microsoft Windows OS

The CSSI team are experts in rugged mobile computers. Does your application or workflow require a handheld computer running Microsoft Windows? Contact CSSI to speak with one of our consultants about your project. We can arrange a demo of handheld computers or tablets running either Windows or Android. We’ll help you determine the best fit for your business. Please contact CSSI to discuss Windows rugged handhelds.