Wood Mode, a Pennsylvania manufacturer of high-end kitchen and bathroom cabinets, had a challenge… paperwork from deliveries was slow to be entered into the system, prone to errors, and opened the door to unjustified shipping damage claims. CSSI Technologies worked with Wood Mode to create a custom proof of delivery application… transforming its paper-based process to a fully digital system, complete with automatic data capture via barcoding, digital signature capture, and photo capture to document the condition of delivered goods.
See the video here for the custom proof of delivery solution:
CSSI’s engagement with Wood Mode began with robust process mapping and consulting to understand the business’s pain points. CSSI’s team of programmers worked hand-in-hand with Wood Mode employees to create plans for a winning solution.
Highlights of CSSI’s Proof of Delivery Solution Include:
The solution eliminated a manual entry system for logging which goods were loaded onto and taken off of each truck. This sped up the loading/unloading process, and eliminated manual entry errors.
CSSI also created a capability to digitally capture signatures for received goods. This dramatically accelerated Wood Mode’s invoicing flows, since the business no longer needed to wait for delivery trucks to return from multi-day routes in order to bill customers.
CSSI also added the ability to capture photos of delivered items and attach these to order receipt confirmations. This eliminated disputes as to the condition of goods upon arrival, and reduced unjustified damage claims.
After evaluating several mobile devices, Wood Mode selected the TC56 from Zebra Technologies. This powerful and rugged device boasts an Android operating system, large touch screen, long battery life, and ease of use. As a truly rugged handheld, the TC56 will satisfy the business’s needs for many years to come.
CSSI specializes in creating custom software applications for supply chain and B2B applications. In addition to the proof of delivery application discussed here, other projects have included a custom WMS (warehouse management system), quality process tracking applications, customer web portals, and more.