Mobile Device Support Services for Overburdened IT Leaders
IT Leaders Need Support for Enterprise Mobility Management
IT directors, particularly those at small-to-midsized businesses, have found themselves increasingly overburdened due to a combination of resource constraints, complex IT environments, and increasing cybersecurity demands. Consider just a few of the factors:
Small Teams, Big Responsibilities – Many small-to-midsized companies have lean IT departments, sometimes consisting of just one or two people. The IT director must juggle multiple roles—network administrator, help desk support, cybersecurity lead, and even software developer—all at once. Managed devices are increasing in number as the mobile workforce grows.
Fragmented Technology – Information Technology leaders wear many hats! Manufacturing and warehousing firms often rely on legacy systems, such as outdated ERP software, on-premises servers, and older industrial equipment. Multiple operating systems may be in play: Windows, Android, IOS, and perhaps Linux.
Cybersecurity Risks – Today’s always-online businesses are prime targets for hacks and cyberattacks like ransomware. IT directors may lose sleep at night trying to keep bad actors at bay with OS patches, security updates, and sufficient device security.
Mobile Devices are Multiplying… As are the Management Needs
Computing endpoints have multiplied dramatically in recent years, and this growth will continue into the future. Laptops, tablet computers, handheld computers, and vehicle mounted computers are all used in the modern enterprise. In managing these mobile computers, IT leaders must contend not only with larger quantities, but also with devices which are mobile and thus dispersed across the facility or even across many facilities.
This means that relying on getting hands-on to update and manage mobile technology is a bad plan, due to the time and hassle of simply tracking down all of the computers. Enter mobile device management (MDM) software as an enabling tool for efficiently handling these device fleets. When well-implemented and managed, MDM is a significant enabler for the IT team, creating an efficient way of managing and supporting large Android device fleets. (Read our past article: Is mobile device management a fit for you?)
The challenge for the IT team: enterprise mobility management software becomes yet another responsibility added to the IT plate, often without any increased resources to match. This is where CSSI’s mobile device support experts can step in to help.
CSSI Offers 3 Types of Mobile Device Support Options
The CSSI support team offers mobile device management services, particularly SOTI MobiControl . We offer flexible mobile support services with options for how we can help you manage your corporate devices and thereby reduce the burden on your IT team:
1. You Manage Your Devices
If your IT team is both knowledgeable about MDM and has sufficient bandwidth, you can use CSSI for sourcing your MDM software and providing services to support your initial MDM rollout. You take it from there and only contact us when needed.
2. You Manage Your Devices with Our Support
Your IT team may have a reasonable amount of MDM knowledge for day-to-day needs, but may lack the blocks of time needed for annual upgrades and major changes. In these cases, you may choose to use CSSI on an as-needed basis to provide you the necessary additional bandwidth, for example with device setup and device provisioning. There are no contracts or time commitments necessary, you would simply pay for the support time you need. Remote access tools are powerful aids in supporting your mobile workforce.
3. We Manage Your Devices
It’s possible that your IT team may either a) be unfamiliar with MDM software and Android mobile devices in particular, or b) may lack time to support mobile devices. To help our customers in these situations, CSSI created Device Lifecycle Management , a contracted support package. Under this program, CSSI can manage your mobile devices from initial new device enrollment and provisioning to annual patches and updates and can provide user technical support and trouble-shooting along the way. You can rest assured that your devices are patched and secured.
Contact Us To Discuss Mobile Device Support Services
FAQ – Frequently Asked Questions About Outsourcing Mobile Device Management
Q: What are the biggest advantages of outsourcing mobile device management for our device fleet? A. Outsourcing mobile device management shifts the day-to-day work of enrolling, configuring, patching, and provisioning Android devices to a dedicated team of specialists, rather than leaving it to internal IT staff who are already stretched thin. The result is less administrative burden on your team, faster deployment of new and repaired devices, more consistent configurations across the fleet, and stronger security — all without requiring you to build in-house Android and MDM expertise from scratch.
Q: How does outsourcing MDM reduce the workload on our internal IT team? A. A managed device lifecycle service takes over device enrollment, ongoing OS patching, configuration enforcement, and provisioning as a subscription-based service, rather than a one-time tool handoff. That means your IT staff no longer has to manually image every new handheld computer or tablet, chase down configuration drift in the field, or manage patch cycles on top of their other priorities — freeing them to focus on higher-value initiatives.
Q: Will outsourcing improve the security of our mobile device fleet? A. Yes. A managed service keeps firmware current, deploys security patches quickly across the entire fleet, and restricts user permissions to reduce exposure — closing the gap that unpatched, inconsistently configured devices create. This is especially valuable given that Android now ships significant updates on an annual cycle, and many organizations find themselves stalled on older versions because testing new releases against enterprise applications is time-consuming.
Q: How does this help with the growing complexity of Android updates and device fleets? A. As warehouses, distribution centers, and manufacturing facilities deploy more handheld computers and tablets, IT staffing rarely grows at the same pace, making annual Android updates and fleet-wide consistency harder to manage in-house. An outsourced program — built on a platform like SOTI MobiControl — handles the testing, security evaluation, and staged rollout of new OS versions, while enforcing standard configurations so devices don’t drift from your approved baseline, regardless of where they’re deployed in the field.
Q: Is our organization a good fit for a managed device lifecycle program? A. Companies operating 10 or more Android rugged devices are typically strong candidates, especially those that lack dedicated in-house Android or MDM expertise, manage a geographically distributed fleet, are in the middle of an OS or device upgrade and want to establish sound practices from the start, or are dealing with inconsistent firmware versions across devices. Engagement typically starts with an assessment of your current device environment and application requirements, followed by defining standard configurations and MDM profiles before the program goes live.
