Zebra OneCare Support Secures Your Manufacturing and Logistics Mobility Investment
Downtime for your company’s enterprise mobile devices is expensive. Research indicates that a single device failure can lead to a loss in productivity of up to 65 minutes, and each percentage point increase in mobile device failure leads to a 5% increase in Total Cost of Ownership (TCO). For this reason, companies which opt to ‘save’ by not purchasing device maintenance for new equipment often ultimately regret the decision. Service contracts bring savings when it comes to getting Zebra devices repaired, but the most important value is in reducing device downtime.
What is Zebra OneCare?
Zebra OneCare is a strategic, unified support service portfolio designed to transform traditional break-fix warranties into a comprehensive device protection plan. Built specifically for your mission-critical Zebra mobile computers, barcode scanners, RFID devices, thermal transfer and direct thermal printers, Zebra OneCare focuses on positive outcomes instead of outages. It maximizes device uptime, ensuring that your critical hardware remains where it provides the most value—in the hands of your front-line workers.
Top Reasons to Include Zebra OneCare Service in Your Device Purchase
For fast-paced manufacturing and transportation environments, Zebra device downtime directly impacts the bottom line. Here are the top reasons to attach Zebra OneCare support service to your hardware investments:
- Predictable Total Cost of Ownership (TCO): A single device repair without a service plan can sometimes cost more than the device itself! OneCare provides comprehensive coverage—including accidental damage, cracked screens, and normal wear and tear—at a predictable, fixed cost, eliminating unexpected repair expenses.
- Unparalleled Manufacturer Expertise: Get support directly from the experts who built the devices. This unburdens your IT staff and provides priority access to highly trained professionals fluent in 17 languages.
- Robust Data Security & Software Updates: Mobile technology operating continuity means business continuity. You gain continuous access to OS software updates, security patches, and LifeGuard™ for Android™ updates, which extend your mobile computers’ security lifespan significantly beyond standard 36-month consumer support.
- Maximum Device Availability: Eliminate the cost of downtime with rapid turnaround times. Depending on your tier, you can receive advanced replacement devices that arrive pre-commissioned with your software and settings, ready to use right out of the box.
- Superior Device Visibility: Many plans include VisibilityIQ™ OneCare™, a cloud-based dashboard providing critical insight into device health, repair status, technical support cases, and LifeGuard analytics.
Zebra OneCare Coverage Tiers
Zebra Technologies Corp offers flexible tiers and enhancements to meet the specific operational needs and budgets of any facility.
| Zebra OneCare Tier | Best Suited For | Key Features & Turnaround Time |
|---|---|---|
| Essential | Core assurance and foundational operational coverage. | • 3-day depot repair turnaround • Comprehensive coverage (accidental damage + wear & tear) • 8×5 live-agent technical support • OS updates and LifeGuard for Android • VisibilityIQ OneCare included |
| Select | Maximum protection for mission-critical operations. | • Next-business-day advanced replacement (like-new device sent before broken one is received) • Device Commissioning (arrives ready to use) • 24/7 live-agent technical support • Includes all Essential features |
| Premier | Advanced Managed Services and unique enterprise needs. | • Fully customizable service package • Dedicated 24/7 support team with a single point of contact • Advanced diagnostics, 3rd party software support, custom dashboards, and proactive alerts |
| SV (Special Value) | Right-priced protection for value-tier devices (e.g., TC2X). | • 5-day depot repair turnaround • 8×5 technical support • Software/LifeGuard updates and VisibilityIQ OneCare |
| On-Site | Devices that are too vital, large, or cumbersome to ship. | • Certified Zebra technician dispatched to your facility • All parts, labor, travel, and preventative maintenance included • 1-day or 2-day response options available |
| TSS (Technical & Software Support) | Standalone Technical and Software Support. | • 8×5 tech support and OS/LifeGuard updates • Note: Hardware repair is not included in this tier. |
COMMON QUESTIONS ABOUT ZEBRA OneCare
* Does OneCare really cover accidental damage?
Yes! Under the comprehensive coverage feature (standard in Essential, Select, and Premier), if it’s broken, Zebra fixes it—no questions asked, from damaged scanner exit windows to cracked housings.
* Can I upgrade an existing contract? Absolutely. Customers can upgrade existing OneCare support contracts to a higher level of service (e.g., Essential to Select) by simply paying for the incremental cost, without needing to cancel and reissue the original contract.
* What if my budget is extremely tight? CSSI recommends that at minimum you choose the TSS (Technical & Software Support) OneCare option, since this will enable you to obtain Android firmware upgrades.
Let’s Secure Your Zebra Devices: Discuss OneCare with CSSI
Whether your warehouse requires standard comprehensive depot coverage, immediate next-day Zebra device replacements, or an on-site technician, a Zebra OneCare maintenance plan delivers operational excellence and protects your critical technology investments. Combine that with professional services and Zebra support services… contact the Zebra experts at CSSI to discuss OneCare for your Zebra devices.