Zebra OneCare Support Secures Your Manufacturing and Logistics Mobility Investment

Downtime for your company’s enterprise mobile devices is expensive. Research indicates that a single device failure can lead to a loss in productivity of up to 65 minutes, and each percentage point increase in mobile device failure leads to a 5% increase in Total Cost of Ownership (TCO). For this reason, companies which opt to ‘save’ by not purchasing device maintenance for new equipment often ultimately regret the decision. Service contracts bring savings when it comes to getting Zebra devices repaired, but the most important value is in reducing device downtime.

What is Zebra OneCare?
Zebra OneCare is a strategic, unified support service portfolio designed to transform traditional break-fix warranties into a comprehensive device protection plan. Built specifically for your mission-critical Zebra mobile computers, barcode scanners, RFID devices, thermal transfer and direct thermal printers, Zebra OneCare focuses on positive outcomes instead of outages. It maximizes device uptime, ensuring that your critical hardware remains where it provides the most value—in the hands of your front-line workers.

What Are the Top Reasons to Include Zebra OneCare Service in Your Device Purchase?

For fast-paced manufacturing and transportation environments, Zebra device downtime directly impacts the bottom line. Here are the top reasons to attach Zebra OneCare support service to your hardware investments:

• Predictable Total Cost of Ownership (TCO): A single device repair without a service plan can sometimes cost more than the device itself! OneCare provides comprehensive coverage—including accidental damage, cracked screens, and normal wear and tear—at a predictable, fixed cost, eliminating unexpected repair expenses.
• Unparalleled Manufacturer Expertise: Get support directly from the experts who built the devices. This unburdens your IT staff and provides priority access to highly trained professionals fluent in 17 languages.
• Robust Data Security & Software Updates: Mobile technology operating continuity means business continuity. You gain continuous access to OS software updates, security patches, and LifeGuard™ for Android™ updates, which extend your mobile computers’ security lifespan significantly beyond standard 36-month consumer support.
• Maximum Device Availability: Eliminate the cost of downtime with rapid turnaround times. Depending on your tier, you can receive advanced replacement devices that arrive pre-commissioned with your software and settings, ready to use right out of the box.
• Superior Device Visibility: Many plans include VisibilityIQ™ OneCare™, a cloud-based dashboard providing critical insight into device health, repair status, technical support cases, and LifeGuard analytics.

What Are the Zebra OneCare Coverage Tiers?

Zebra Technologies Corp offers flexible tiers and enhancements to meet the specific operational needs and budgets of any facility.

COMMON QUESTIONS ABOUT ZEBRA OneCare
* Does OneCare really cover accidental damage?
Yes! Under the comprehensive coverage feature (standard in Essential, Select, and Premier), if it’s broken, Zebra fixes it—no questions asked, from damaged scanner exit windows to cracked housings.
* Can I upgrade an existing contract? Absolutely. Customers can upgrade existing OneCare support contracts to a higher level of service (e.g., Essential to Select) by simply paying for the incremental cost, without needing to cancel and reissue the original contract.
* What if my budget is extremely tight? CSSI recommends that at minimum you choose the TSS (Technical & Software Support) OneCare option, since this will enable you to obtain Android firmware upgrades.

How To Get a Quote for Zebra OneCare for Your Zebra Devices?

Whether your warehouse requires standard comprehensive depot coverage, immediate next-day Zebra device replacements, or an on-site technician, a Zebra OneCare maintenance plan delivers operational excellence and protects your critical technology investments. Combine that with professional services and Zebra support services… contact the Zebra experts at CSSI to discuss OneCare for your Zebra devices.

FAQ – Frequently Asked Questions About the Zebra OneCare Support Plans

1. What is Zebra OneCare, and how is it different from a standard manufacturer warranty? Zebra OneCare is Zebra’s comprehensive device protection and support portfolio, built to go beyond a standard break-fix warranty. Rather than only covering manufacturer defects, it’s designed to keep mission-critical hardware — mobile computers, barcode scanners, RFID devices, and thermal printers — running with minimal downtime. Coverage typically includes accidental damage, cracked screens, and normal wear and tear, plus direct access to Zebra’s own support engineers rather than a third-party warranty provider.

2. What coverage tiers does Zebra OneCare offer, and how do I know which one fits my operation? Zebra OneCare comes in several tiers to match different operational needs and budgets: Essential (core coverage with 3-day depot repair and 8×5 support), Select (next-business-day advanced replacement with 24/7 support for mission-critical operations), Premier (a dedicated 24/7 team with advanced diagnostics for enterprise customization), SV (5-day depot repair and 8×5 support for value-tier devices), On-Site (certified technician dispatch with 1-2 day response for large or vital equipment), and TSS (standalone technical/software support only, including firmware updates). The right tier depends on how critical the device is to daily operations and how much downtime your business can tolerate.

3. Which devices can be covered under a Zebra OneCare plan? Zebra OneCare covers the core hardware manufacturing and logistics teams rely on day to day: Zebra mobile computers, barcode scanners, RFID devices, and both thermal transfer and direct thermal printers.

4. How does Zebra OneCare actually reduce costs, if it’s an added expense on top of the device? While OneCare is an additional cost, it’s positioned to lower total cost of ownership rather than add to it. A single device failure can cost up to 65 minutes of lost productivity, and every percentage-point increase in device failure rates raises Total Cost of Ownership (TCO) by roughly 5%. Without a service contract, repair costs can sometimes exceed the value of the device itself. OneCare converts those unpredictable repair costs into a fixed, predictable expense while keeping devices in workers’ hands and minimizing the downtime that drives TCO up in the first place.

5. What support and software benefits come with Zebra OneCare beyond hardware repair? Beyond physical repairs, Zebra OneCare includes continuous OS software updates and security patches, with LifeGuard for Android extending security support well past the standard 36-month consumer window. Customers also get priority access to Zebra’s own trained support staff (available in 17 languages) rather than generic third-party support, plus access to the VisibilityIQ OneCare cloud dashboard, which gives visibility into device health, repair status, open support cases, and fleet analytics. At minimum, CSSI recommends the TSS tier even for budget-conscious operations, since it’s the entry point for continued Android firmware and security updates.