Dynamics GP Upgrades

Are you running a current version of GP?

Did you know?: GP 18.6 is now available for 2024. Click to learn more.

As a Dynamics GP customer, it’s important to stay up to date on a current version. CSSI will help you to stay abreast of the change in GP.

If you adopt a corporate policy of regular GP upgrades, it makes each new upgrade easier. When you fall behind several versions, your next Dynamics GP upgrade path may require several jumps to get to the latest version.

If you’re on an unsupported GP version, you no longer get the following:

  • Tax table and year-end updates
  • Access to Microsoft technical support
  • Support from 3rd party vendors
  • Compatibility with new servers and operating systems
  • Benefits of each new feature and improvement

The Hassle-Free Dynamics GP Upgrade

When it comes to software upgrades, CSSI will work with you to ensure a smooth and successful upgrade process:

  • We create a test environment to assess the impact the upgrade may have on your existing systems and any customization you have done
  • We perform a test upgrade to ensure no post-upgrade problems
  • Only then do we perform the migration to the current version
  • If desired, we can do new feature training for your Dynamics GP users

GP Support End Dates:

Products ReleasedLifecycle Start DateMainstream Support End DateExtended Support End Date
Dynamics GP 20106/15/201010/13/201510/13/2020
Dynamics GP 2010 R27/14/201110/13/201510/13/2020
Dynamics GP 2010 SP49/18/201310/13/201510/13/2020
Dynamics GP 20133/12/20134/10/20184/11/2023
Dynamics GP 2013 R28/21/20144/10/20184/11/2023
Dynamics GP 2013 SP28/28/20134/10/20184/11/2023
Dynamics GP 20152/18/20154/14/20204/8/2025
Dynamics GP 2015 R28/30/20154/14/20204/8/2025
Dynamics GP 20165/1/20167/13/20217/14/2026
Dynamics GP 2016 R212/1/20167/13/20217/14/2026
Dynamics GP 201812/1/20171/10/20231/11/2028
Dynamics GP 2018 R210/2/20181/10/20231/11/2028

Differences between Mainstream Support and Extended Support:

Support ProvidedMainstream Support PhaseExtended Support Phase
Paid support (per incident, per hour, and others)xx
Security update supportxx
Non-security hotfix supportxRequires extended hotfix agreement, purchased within 90 days of mainstream support ending
No-charge incident supportx
Warranty claimsx
Design changes and feature requestsx
Product-specific information that is available by using the online Microsoft Knowledge Basexx
Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questionsxx

When you work with CSSI on your GP upgrade, a typical project will include:

  • Business assessment and check for conflicts with any customization or other software
  • Review hardware requirements
  • Evaluation of 3rd-party add-ons in use
  • Upgrade performed in a test environment
  • Acceptance Testing with your GP users
  • Upgrade in a live environment
  • Review of new GP features

Depending on the complexity of your business, a migration project may take from 1 to 6 months.

Learn more about how CSSI can help with your GP upgrades:

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