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How To Implement Sales Process Holds In GP

Using GP Sales Process Holds

Did you know?: You can use the Sales Process Holds Setup window to create process holds to assign to your sales documents. Process holds are user-defined restrictions that control the processing of sales documents at different stages of the sales cycle.

You can set up process holds to:

  • Prevent posting of documents until a manager approves the transactions.
  • Restrict the printing of invoices until addresses have been verified.
  • Stop the order fulfillment process because a part has been recalled by the manufacturer.
  • Prevent the transferring of a quote to an order if the customer is over its credit limit.

You can set up passwords to further restrict processing. The user must enter the password to remove holds from documents.  If you don’t use passwords, you can set up a process hold to remind the user to complete a task before processing a sales document. Once the task is completed, the user must remove the hold from the document before processing occurs. You can apply process holds to any document type.

To set up process holds, go to Sales > Setup > Process Holds.  Enter an ID and description.  You can assign a password or leave it blank.  Check which processes you want to restrict with this hold.

GP sales process holds setup

To assign a Hold to a SOP transaction, go to Sales > Transactions > Sales Transaction and select a document. Click on the Go To button and select Holds.

GP sales transaction entry

Select a Process Hold ID and click on Assign. You can assign more than one Hold to a document.

assign GP sales process holds

Once a Hold is assigned, you’ll a red circle indicating a Hold is on this document.

confirmation of GP sales process hold

To remove the Hold, click on the Go To button, select Holds and Remove.

Add the Hold column to a Sales Transaction SmartList to see all documents on hold.

How To Get More GP Help

We hope that this explainer on implementing sales process holds in GP was helpful. If you need additional support on this or any other GP issue, please contact the team at CSSI.